Refund policy
RETURN, REFUND & REPAIR POLICY
At Functional Dysfunctional Shit Show (FDSS), our products are handmade, and many are one-of-a-kind. Slight variations are part of what makes handmade products unique. We want you to love what you ordered, but we also understand that sometimes shit happens.
Please review our return, refund, and repair policy below.
CUSTOM & PERSONALIZED ORDERS — FINAL SALE
All custom and personalized orders are FINAL SALE and cannot be returned or exchanged.
This includes products made specifically for you, customized colors or designs, personalized items, special requests, and other made-to-order products.
Because these items are created specifically for the customer, we cannot accept returns due to a change of mind after the order has been completed.
If your custom order arrives damaged or there is an error on our part, please contact us so we can make it right.
ORIGINAL ARTWORK — FINAL SALE
All original artwork is FINAL SALE.
Because our artwork is handmade and/or one-of-a-kind, we do not accept returns or exchanges on artwork unless the item arrives damaged.
If artwork is damaged during shipping, please contact us as soon as possible and provide photos of the damaged item and packaging.
RESIN ITEMS — 15-DAY RETURN POLICY
Eligible resin items may be returned within 15 days of delivery.
To qualify for a return, the item must be unused and returned in its original condition.
Because FDSS resin products are handmade, small variations, bubbles, color differences, patterns, or other minor imperfections may occur. These are normal characteristics of handmade resin products and do not necessarily indicate a defect.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
JEWELRY — 15-DAY RETURNS + 60-DAY REPAIR GUARANTEE
Jewelry may be returned within 15 days of delivery, provided it is unworn and in its original condition.
FDSS also offers free repairs for 60 days from the date of delivery for damage resulting from normal wear and tear.
If your jewelry breaks during normal use within the 60-day repair period, contact us before sending anything back.
When possible, please save all beads, charms, hardware, and other pieces from the damaged item and return them with the jewelry.
Because many FDSS pieces are handmade and one-of-a-kind, exact replacement beads, charms, colors, or components may no longer be available. If an exact repair is not possible, we will work with you to repair or recreate the piece as close to the original design as reasonably possible.
The free repair guarantee does not cover lost jewelry, lost components, intentional damage, misuse, improper care, or damage caused by circumstances outside normal wear and tear.
PENS, PENCILS, KEYCHAINS, BOOKMARKS, BADGE HOLDERS & OTHER ACCESSORIES — 15 DAYS
Pens, pencils, styluses, keychains, bookmarks, badge holders, and other eligible accessories may be returned within 15 days of delivery.
Items must be unused and returned in their original condition unless the return is due to a defect or breakage.
Customers are responsible for return shipping for standard returns unless the product arrived damaged, defective, or incorrect.
BADGE HOLDER BREAKAGE
We know badge holders get used, pulled, dropped, snagged, and occasionally put through some shit.
If an FDSS badge holder breaks within 15 days of delivery during normal use, please contact us.
Depending on the circumstances, you may choose between:
- A refund, or
- Sending the remaining pieces/components back to FDSS so we can create a replacement as close to the original as possible.
Please save as many of the original beads, charms, and components as possible.
Because many FDSS products are one-of-a-kind, we cannot guarantee that identical beads, charms, colors, or components will still be available. Any replacement will be recreated as close to the original as reasonably possible using available materials.
This policy does not cover lost badge holders, lost components, intentional damage, misuse, or damage outside normal use.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please include:
- Your name and order number
- A description of the problem
- Clear photos of the item
- Photos of the packaging if the item was damaged during shipping
We will review the issue and work with you on an appropriate replacement, repair, or refund.
RETURN APPROVAL
Please contact FDSS before mailing a return or repair.
Returns sent without prior approval may not be accepted.
Approved returns must be shipped back within the return period and include the requested order information.
REFUNDS
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method.
Original shipping charges are not refundable unless the return is due to an error by FDSS or the product arrived damaged or defective.
Please allow your bank, credit card company, or payment provider additional time to process and post the refund after it has been issued.
HANDMADE & ONE-OF-A-KIND PRODUCTS
A little imperfection is part of handmade — and around here, we call that character.
Colors, patterns, bead placement, resin patterns, and other details may vary slightly from photographs or from one item to another.
These natural handmade variations are not considered defects.
QUESTIONS OR RETURN REQUESTS
For returns, repairs, damaged products, or questions about this policy, please contact Functional Dysfunctional Shit Show (FDSS) through the contact information provided on our website.
Please include your order number whenever possible so we can help you faster.
Functional Dysfunctional Shit Show (FDSS)
Handmade. One-of-a-kind. Beautifully dysfunctional.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fdss2023@outlook.com.